How can we help?
Questions about the API, billing, your account or your data go to a person, not a bot. We reply by email to the address you give.
Contact
Write to us.
The form sends your message to info@liveapi.io. You can also write to that address directly from your own mail app.
- For API issues, include the endpoint, the time and the HTTP status. Never send your API key.
- For billing, include the Lemon Squeezy order number from your receipt.
- For data requests, write from the email address on your account.
Common questions
Not covered here? Write to info@liveapi.io.
How do refunds and invoices work?
Lemon Squeezy is the merchant of record. It issues invoices, handles taxes and processes refunds under its own process and any rights you have under consumer law. A refunded purchase is removed from your balance.
Do my calls expire?
No. Free calls and pack calls never expire. Unlimited is a monthly plan.
Do failed requests use calls?
No. Only successful 2xx responses use a call. Errors and server failures are free.
How do I delete my data or close my account?
Close the account in Settings on your account page, or write to info@liveapi.io. Your keys, request log and sessions are deleted at once. Unused calls are forfeited unless consumer law requires otherwise.
Can I get a data processing agreement (DPA)?
Yes. Write to info@liveapi.io and we will send one.